REGIONALIZED CUSTOMER-CENTERED ORGANIZATION.
BANK OF AFRICAs’ Moroccan regionalization programme concretely brings its clients closer to the Bank's decision-making bodies. The eight Regional Departments are meant to be in line with the map of the eight new administrative regions of the Kingdom.
The Regional Departments are now common to the two sectors: Individuals / Professionals and Corporates. They are largely autonomous and their mandate extends to the management of the territory concerned including commercial achievements, risk management, profitability, etc.... Commitment, Legal and Permanent Control have been decentralized. Steering, Animation and Support Coordination are decentralized. The headquarters support the regional Departments in defining practices and standards, providing expertise, and setting up assessment, monitoring and control frameworks.