Our undertakings certified
- BANK OF AFRICA’s Customer Relationship Centre undertakes to serve you from 8 am to 10 pm 7 days a week
- We undertake to communicate with you in your preferred language as we have a team of highly-qualified multi-lingual advisors (Arabic, Tamazight, French, English, Spanish)
- We undertake to assist you immediately regarding any information request
- We undertake to deal with your complaints and suggestions immediately
- We guarantee you a customised and confidential service
- We undertake to provide you with a secure service for your day-to-day transactions
- We will continuously measure your satisfaction
- We will act as a long-lasting and effective interface between you and your branch
RESPONSIBLE CUSTOMER RELATIONS
