Our undertakings certified

  • BANK OF AFRICA’s Customer Relationship Centre undertakes to serve you from 8 am to 10 pm 7 days a week
  • We undertake to communicate with you in your preferred language as we have a team of highly-qualified multi-lingual advisors (Arabic, Tamazight, French, English, Spanish)
  • We undertake to assist you immediately regarding any information request
  • We undertake to deal with your complaints and suggestions immediately
  • We guarantee you a customised and confidential service
  • We undertake to provide you with a secure service for your day-to-day transactions
  • We will continuously measure your satisfaction
  • We will act as a long-lasting and effective interface between you and your branch