Handling customer complaints

The Bank endeavours to ensure that any dissatisfaction or malfunction in its relations with its customers is resolved rapidly, as soon as it has been informed of it by the customer. Such an approach demonstrates an ongoing desire to foster longstanding and transparent relationships.

 

 

The Bank endeavours to deal with a complaint within 8 working days in accordance with internal procedures. At the end of this period, the customer must be sent a response letter.

RESPONSIBLE CUSTOMER RELATIONS