Methods of payment

In case of loss or theft of a checkbook or a few forms, you must initiate as soon as possible a declaration of loss or theft with the police station, providing them with the number(s) of the lost or stolen checks to be mentioned on the declaration that must be provided to your agency for the opposition of the lost or stolen forms.

You have the option to order your checkbook from your BMCE Direct personal space, from any BANK OF AFRICA ATM, or directly from your branch.
You can inquire about the status of your order by calling the Customer Relationship Center at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 8am to 10pm, 7 days a week.
For collection, you are required to visit the branch

You can activate your various allowances in foreign currencies (tourist, E-commerce...) remotely through your BMCE Direct personal space or by calling the Customer Relationship Center at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 8am to 10pm, 7 days a week, or directly with your advisor at the branch.

BANK OF AFRICA debit cards allow you to:
• Withdraw money from BANK OF AFRICA and Sister Bank ATMs, in Morocco and abroad, up to the authorized limits for each type of card.
• Make contactless and PIN-based payments for your purchases at all merchants equipped with a POS terminal, in Morocco and abroad, up to the authorized limits for each type of card.

• If you are a BANK OF AFRICA customer: Submit a claim to your branch or via the Customer Relationship Center at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 8am to 10pm, 7 days a week, for a BANK OF AFRICA or Sister Bank ATM withdrawal.
• If you are a customer of another bank: If you are not served at any of the BANK OF AFRICA ATMs, submit your claim to your bank.

Your card may not work in certain cases, mainly:
• If your card is defective or damaged: In this case, go to your advisor at the branch to request a replacement;
• If you have exceeded the authorized withdrawal or payment limit: Go to your branch or any other BANK OF AFRICA branch for a cash withdrawal.
• If your card is blocked: If you have the card in your possession, go to your advisor at the branch to lift the block. Otherwise, you have the option to request a new card.

First, make sure that you have provided your bank with a valid mobile number and email address. Then contact your advisor at the branch or call the Customer Relationship Center at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 8am to 10pm, 7 days a week. For online merchant sites that do not adhere to 3D Secure and do not display the logo

You can recalculate the PIN code of your card from your personal BMCE Direct account or by contacting the "Direct Line" at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 08:00 to 22:00, 7/7. You can also request it from your Advisor at the branch. A temporary PIN will be sent to you by SMS, which you will be asked to change at one of the BANK OF AFRICA ATMs.

In case of loss, theft, or fraudulent use of your card, you can report it 24/7 from your personal BMCE Direct account or by contacting the Customer Relationship Center at 080 100 8100 7/7, from 08:00 to 22:00. Then, make a report at the police station and go to your branch within 48 hours to confirm your opposition request, with your report of loss or theft of your bank card.

Contactless payment allows you to quickly pay for purchases of amounts less than or equal to 600 Dhs by simply approaching your card to the payment terminal. With equipped merchants, you no longer need to enter your PIN. You can make contactless purchases for a maximum amount of 600 dhs per transaction without entering your PIN, up to a limit of 3 transactions per day.