What should I do if I do not receive a 3D Secure code for the validation of my online payment (E-commerce)?

First, make sure that you have provided your bank with a valid mobile number and email address. Then contact your advisor at the branch or call the Customer Relationship Center at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 8am to 10pm, 7 days a week. For online merchant sites that do not adhere to 3D Secure and do not display the logo or logo , you will not receive a 3D Secure password. In this case, the validation of your payment will be done automatically after entering your card details.