What are the different cases where my card may not work?

Your card may not work in certain cases, mainly:
• If your card is defective or damaged: In this case, go to your advisor at the branch to request a replacement;
• If you have exceeded the authorized withdrawal or payment limit: Go to your branch or any other BANK OF AFRICA branch for a cash withdrawal.
• If your card is blocked: If you have the card in your possession, go to your advisor at the branch to lift the block. Otherwise, you have the option to request a new card.
• If you have made 3 incorrect PIN attempts, for security reasons your card is blocked: Contact the Customer Relationship Center at 080 100 8100 (from Morocco) or +212 5 22 42 15 42 (from abroad) from 8am to 10pm, 7 days a week to unblock your card or contact your advisor at the branch.