The Group's corporate social responsibility policy consists of fulfilling its undertakings and making ongoing progress as part of a process of implementing priority initiatives in relation to its overall policy based on the principles of materiality to meet to two types of challenge:
- The potential impact on BANK OF AFRICA Group’s performance and the medium-term business model;
- Stakeholders’ vulnerability.
These challenges have been mapped in a materiality matrix which identifies the sensitive, important and vital CSR challenges that need to be monitored.
The CSR challenges are then categorised with input provided by a firm of consultants specialising in non-financial performance as well as engaging with stakeholders and taking on board their expectations.
- The Group’s sustainability through comprehensive risk management, incorporating environmental, social and governance aspects
- Compliance with laws and regulations
- Training and employment prospects/Career management
- Workplace gender equality – non-discrimination principles and policies and promoting women to senior management posts
- Labour relations
- Occupational welfare initiatives
- Customer satisfaction and managing complaints
- Respecting and protecting customers’ interests/personal data, cybersecurity
- Ensuring that customers do not get into financial difficulty
- Ethics, integrity, preventing fraud and corruptionCorporate governance - internal audit and control mechanisms
- Sustainable Finance - positive impact finance solutions - SRI
- Respecting and promoting universal human rights in respect of society, health, education, access to basic social services
- Responsible business conduct – suppliers’ attitude to CSR/respecting suppliers' interests
- Helping to eliminate child labour from the value chain and from society – commitment to social causes – educating children - Medersat.com programme*
- Occupational health, safety and well-being
- Environmental Management – reducing direct negative impacts