Charter and Commitment

Our philosophy is driven by eight values. The strong commitment of the Private Banking team to these values illustrates the strength and quality of the relationship with our customers:

• Responsiveness : We are committed to meeting your needs within an optimal timeframe.
• Confidentiality: As the keeper of your trust, we pay constant attention to the confidentiality of information received or transmitted and to the strict respect of your privacy.
• Listening: We are entirely at your disposal and prioritise your needs above all else.
• Expertise: Our experts have extensive experience and are there to inform and advise you with full disclosure to allow you to make smart choices.
• Proximity: Our branches and dedicated contact persons are ready to welcome you and meet each of your requests.
• Contribution: We want to contribute to your projects and accelerate their success.
• Loyalty: We are building for the future and want to perpetuate our relationship with you over several generations.
• Performance: Our only purpose is to contribute to and accelerate the success of your financial interests.

Any customer advisor at a BANK OF AFRICA branch will be able to refer you to one of our dedicated contact persons. For more information, you can contact the customer relations center on 0801008100 which will collect your contact details so that a Private Banker can contact you.