My withdrawal wasn’t delivered by the ATM
YOU HAVE MADE A WITHDRAWAL NOT DELIVERED BY THE ATM?
You are a client:
If your withdrawal has not been delivered by the BMCE ATM or another ATM, make a claim to your branch or via the "BMCE Direct line" telephone platform at 080 100 8100 (From Morocco) or at +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7, specifying the withdrawal amount, the transaction date and the ATM in question.
You are a non-client :
If your withdrawal wasn’t delivered by our ATMs, make a claim directly to your bank.