PUSH SMS

BANK OF AFRICA – SMS Information

BANK OF AFRICA uses SMS to send you helpful messages as part of your banking relationship. Depending on your country of residence, these messages may be sent either from the alphanumeric Sender ID BKOFAFRICA, or from the long code 18332866505 for recipients located in Canada and the United States.

These SMS messages may relate to:

• security and the proper functioning of certain services (for example, verification codes),
• service information (notifications related to your requests and services), and
• where applicable, marketing communications (offers and news), in accordance with your preferences and the applicable requirements, especially for recipients located in Canada and the United States (consent, transparency, and opt-out options).

Depending on the country and operator, SMS messages may be one-way or may allow replies. For recipients located in Canada and the United States, you can reply to the message by sending STOP to the following long code: 18332866505, in accordance with local regulations.

1) Sender Identification

All SMS messages sent by BANK OF AFRICA can be identified by the sender BKOFAFRICA or, for recipients located in Canada and the United States, by the number 18332866505. 

2) Types of SMS You May Receive

A. Transactional / Security SMS

These messages are related to the security and proper functioning of certain services, including:

• verification / authentication codes (OTP),
• confirmations and notifications related to your services,
• security alerts or information required to process your transactions.

Important: these transactional/security messages contribute to the proper functioning and protection of certain services (e.g., authentication). In North America (Canada / United States), regulations require that you must be able to opt out at any time, including from transactional messages. Please note: opting out may prevent you from receiving OTP codes and notifications required for certain services.

B. Marketing SMS

These messages may relate to:

• information about offers, benefits, and new services,
• commercial communications and invitations.

For recipients located in Canada and the United States, these communications are governed by specific requirements (in particular with respect to consent and opt-out).

The information collected when users sign up for the SMS program will not be shared with third parties for marketing purposes.

3) How to Unsubscribe from SMS (STOP)

Recipients located in Canada and the United States (NA):

• Reply STOP to the SMS you received via the number 18332866505 to stop receiving messages.

Other recipients (outside Canada / United States) – marketing opt-out via stopsms.ms:

• Click on stopsms.ms
• You will be redirected to a form to complete with:
• Last name
• First name
• Phone number

Once the form is submitted, your number will be excluded from BANK OF AFRICA marketing communications. The scope of the opt-out depends on the applicable requirements in your country and may impact your ability to receive security or service SMS messages.

4) Support and Customer Service Contact

For any assistance, please use BANK OF AFRICA official channels. For recipients located in Canada and the United States, you may also reply HELP to the SMS you received to obtain contact instructions.

Customer Relationship Center (CRC)

From Morocco: 080 100 8100

From abroad: +212 5 22 42 15 42

Availability: 7 days a week, 8:00 a.m. to 10:00 p.m.

Email: contact@bankofafrica.ma

Useful links

Contact / Complaint page: https://www.bankofafrica.ma/fr/contact

Find a branch: https://www.bankofafrica.ma/fr/carte-des-agences

5) Security Notice – Links Received by SMS

BANK OF AFRICA recommends that you remain highly vigilant regarding links received by SMS.

• Do not click on a link if the message seems unusual, urgent, or if it requests sensitive information.
• BANK OF AFRICA will never ask you by SMS to provide: login credentials, password, PIN code, bank card information, or a code received by SMS (OTP).
• If in doubt: do not open the link and contact the bank immediately through official channels (CRC / Contact page).

6) Costs and Operators

The cost of sending SMS messages from BANK OF AFRICA is covered by the bank. Delivery times may vary depending on the operator and network conditions.

7) Personal Data and Compliance (Canada / United States Clients)

BANK OF AFRICA places a high level of importance on the protection of personal data and provides mechanisms to exercise the rights granted under applicable regulations.

Unsubscribe (Canada / United States: STOP – other countries: stopsms.ms)

As part of an opt-out request, any information that may be requested (for example via the stopsms.ms form: last name, first name, phone number) is used only to:

• identify the impacted phone line,
• record your request, and
• ensure you are excluded from marketing communications.

Exercise of your rights / DPO contact

In accordance with the provisions described on the website, you may also contact:

• the Customer Relationship Center (080 100 81 00), or
• Group Compliance / Data Protection Officer by email: donneespersonnelles@bankofafrica.ma

Legal notice / Data protection: https://www.bankofafrica.ma/fr/groupe/mentions-legales

FAQ

Why did I receive an SMS from BANK OF AFRICA?

It may be a transactional/security SMS related to your services, or a marketing SMS depending on your preferences and the applicable requirements in your country.

Can I reply to the SMS to ask a question?

In North America (Canada / United States), you can reply to the message using the keyword STOP to the long code 18332866505. In other countries, SMS may be one-way; please use the CRC, email, or contact form.

Can I stop transactional / security SMS?

In North America (Canada / United States), you can opt out at any time by replying STOP. Please note: this may prevent you from receiving OTP codes and notifications required for certain services.

How can I stop marketing SMS?

For Canada / United States: reply STOP to the SMS you received. For other recipients: go to stopsms.ms, complete the form (last name, first name, phone number), and submit.

I believe I received a fraudulent SMS. What should I do?

Do not click on any links, do not share any information, and contact BANK OF AFRICA immediately through official channels.