Private concierge service and dedicated Customer Relations Center hotline

An exclusive relationship with privileged treatment of all your requests to make your everyday life easier!

More information

Do you want to benefit from a personalised service accessible at any time, that can meet all your day-to-day needs to facilitate your daily life and allow you to focus on your personal goals?

Conciergerie Exclusive by BANK OF AFRICA provides its privileged clientele with a private Concierge service and dedicated Customer Relations Center hotline. This unique service, intended for privileged customers, opens the doors to a world of banking and non-banking benefits.

Through the Exclusive hotline accessible from 8am to 10pm and 7 days a week, you benefit from a privileged treatment and personalised handling of your requests for all services related to your bank account, your credit cards, cash troubleshooting in case of emergency and information on all BANK OF AFRICA products and services.

For other daily needs, a private concierge service is at your disposal to meet your specific requirements in multiple areas (services & home assistance, courier service, administrative service, transport, administrative services, Events & special occasions ...).

3 key benefits:

The private Concierge service and dedicated Customer Relations Centre hotline is an exclusive and unique offer on the banking market specially intended for BANK OF AFRICA'S Private Banking clients. Designed with your banking and non-banking needs in mind, it will make your daily life easier.

Access to the services of the leader in luxury concierge service in Morocco SMSA
A dedicated hotline for a privileged handling of all your requests
Availability of your dedicated contacts 7 days a week from 8am to 10pm
A multitude of fast track electronic banking services

Your questions, our answers

Any BANK OF AFRICA private banking client can benefit from the "Exclusive" service, a private concierge service and dedicated customer relations centre. The dedicated customer relations centre, accessible on 05 22 46 20 20, is at your disposal from 8am to 10pm and 7 days a week for a personalised handling of all your banking and non-banking requests through the services of our partner SMSA, the leading company in luxury concierge services in Morocco.

Through the Exclusive hotline accessible on 05 22 46 20 20, you have a direct contact with your Private SMSA concierge who remains at your disposal from 8am to 10pm and days a week! You can entrust him with all your requests, from the simplest to the most extraordinary. For instance, you can benefit from the following services:

- Courier

- Intercity transfer

- Services & Home Assistance

- Administrative support services

- Tutoring and language lessons

- Events & special occasions