My card is swallowed by the ATM
IF YOU ENTER 3 ERRONEOUS CODES ON THE ATM, YOU CARD IS RETAINED FOR SECURITY REASONS. TO RECOVER IT ,SIMPLY FOLLOW THE STEPS BELOW
You have to report to the branch of the ATM in question (BMCE or a partner) with your ID card.
If your card is retained by a BMCE ATM not attached to a branch, you may call the "BMCE Direct Line" telephone platform to learn about the branch where you must go
For security reasons, your card is blocked. Remember to request the unblocking of your card :
- By contacting your branch advisor directly
- or by directly calling the "BMCE Direct line" at 080 100 8100 ( From Morocco) or at +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7.
YOUR CARD MAY ALSO BE RETAINED DUE TO ITS EXPIRATION OR A BLOCKING YOU HAVE ALREADY MADE
- If your card has expired, we put to your knowledge that a new card is already available at your bank branch.
- If your card is retained due to a blocking that you have made earlier, please consider requesting the unblocking of your card from your advisor before requesting its recovery