I have a problem with my online payment code
YOU HAVEN’T RECEIVED YOUR 3D SECURE CODE BY SMS OR BY MAIL ?
Make sure that the GSM number and the Mail address you have communicated to your bank are valid.
- By contacting your branch advisor directly
- Or by calling our "BMCE Direct line" telephone platform at 080 100 8100 ( From Morocco) or at +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7.
The 3D Secure is free. As such, we invite you to either visit your branch so as to communicate your GSM number / Mail or directly call our « BMCE Direct line » at 080 100 8100 ( From Morocco) or at +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7.
For online trading sites not adhering to the 3 D Secure, and not displaying the logo or Yoou will not recieve a 3D Secure password. The validation of your payment will be carried out directly after filling in the card data.
YOU HAVE RECEIVED YOUR 3D SECURE CODE BUT THE LATTER DOES NOT ALLOW YOU TO VALIDATE YOUR TRANSACTION?
The 3D Secure code is valid for 15 minutes only. Exceeding this time limit, you have to refresh your transaction page and repeat the transaction from the beginning